Quality Concepts: Tools and Applications


5 hours

  What Students Learn:
  • Describe how job roles change as a company evolves in its quality consciousness.
  • Explain several ways in which you can support TQM.
  • Identify approaches, practices and skills associated with positive organizational change.
  • Differentiate between the "change process" at the company level and the manufacturing processes that require improvement.
  • Describe major causes of process variation and give examples of how they may affect you in your job.
  • Explain why and how the reduction of variability is a key factor in process improvement.
  • Describe why and how quality and process improvement depend on data-driven decision making.
  • Identify seven quality tools and explain their uses.



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